When a lender responds to a submitted application, brokers assigned to the deal get notified.
Here's what triggers notifications and how they're delivered:
Lender status updates that send email:
Approved — "Congratulations! Your deal has been approved." (If a commitment letter was issued, that's noted too.)
Declined — "Your deal was declined by the underwriter."
In Review — "Your deal is currently being reviewed by the underwriter."
Cancelled — "Your submission was cancelled."
Withdrawn — "Your submission was cancelled."
Incomplete — "Something went wrong and we couldn't receive the response from the underwriter. Please contact them directly."
Pending — "Your deal has been updated." (A generic update from the lender.)
System-level triggers that also send email:
Submission failed — If Finmo couldn't successfully submit the deal to the lender at all, agents get: "Something went wrong and we couldn't submit your deal to the underwriter. Please contact customer support."
Document transfer failed — If a document attached to a submission fails to transfer to the lender, a separate failure notification goes to the agent.
Email subject line is either "[Lender name] has updated [Applicant name]'s deal" or "There was an issue with [Applicant name]'s deal to [Lender name]" for failures.
General Information
These emails are bilingual — sent in English or French based on the broker's locale.
All status changes also generate in-app notifications alongside the email.
Should you have any questions please click on the chat bubble or email support@finmo.ca