Getting credit consent or service agreements from borrowers is easy with Finmo.
Digital consent is a requirement from each of your borrowers before they can submit their online application to you. Once the consent box has been checked, we generate a PDF with digital signatures and a timestamp.
💡 Tip: We have a template already written for you in Finmo but we strongly suggest using the terminology from your own Client Consent or Service Agreement which you can customize to suit your compliance specifications.
How to set up a consent document
Note: you must be a team administrator to have access to "Team Settings" to add your own consent text.
1. Click Team Settings (gear icon on your home screen)
2. Select "Deal" on the left menu and then "Client consent"
3. The consent template is pre-populated.
4. If you have your own consent agreement highlight the text, delete and paste in your own text in the "Agreement text" section.
Optional: Label your consent agreement by giving it a version name. Use this field to keep track of different versions of the consent agreement document. This is an internal value and will not be shown on the document itself. When a borrower signs the agreement the version they signed will be stored and can be accessed via Finmo API.
5. Enter your legal operating name
6. Select a countersigner for the agreement
7. Click Save Agreement.
FAQ's
How do I add the agent on the deal as a countersigner?
1. Click Team Settings (gear icon on your home screen)
2. Select "Deal" on the left menu
3. Scroll down to "Client Consent"
4. In the "Countersigner on document" section you can choose whose name and signature will appear besides the borrower's in the document from the dropdown menu of team members.
💡 Tip: If you select "Main agent on the deal" that person's name will be shown on the Consent Agreement. If you select "One countersigner for all deals" a dropdown menu will appear with the names of your team members and you can select the person you want to be shown on the Consent Agreement (such as your brokerage owner).
5. Click on "Save Agreement"
Where do I find the consent document?
The consent document can be downloaded in the "Credit & Liabilities" section in the application .
Below is an example of the Credit Consent Agreement
How do I get the security certificate for the consent that was signed through the borrower portal?
There is no separate security certificate for consent signed through the borrower portal. The Consent PDF is the only document Finmo generates for that flow, and it doubles as both the record and the authentication artifact.
What the Consent PDF contains:
• The full consent text the borrower agreed to
• Borrower's name rendered as a digital signature
• Timestamp of when consent was given (Eastern Time)
• The borrower's IP address, embedded directly in the document
• Application ID for traceability
• The PDF is locked against modification after generation
So the IP address + timestamp + application ID embedded in the PDF are the authentication trail — there's no separate certificate file on top of that.
Why there's no certificate panel (unlike e-signed docs):
The certificates you can validate in Adobe Acrobat (and what the help articles about "authentication codes" refer to) apply only to documents sent through the OneSpan e-signing flow. Those are cryptographically signed with a certificate chain that Adobe can verify. Borrower portal consent goes through a different path — Finmo generates the PDF directly without a third-party signing authority, so there's no certificate chain to inspect.
If a lender is asking for a formal security certificate:
The only way to get that level of verification is to route consent through the e-signing flow instead — manually generate the consent in the compliance section and send it for e-signing via OneSpan. Once signed, the Evidence Summary and the cryptographic certificate panel in Adobe become available.
Additional Resources
To learn more about the borrower experience, re-requesting consent from multiple borrowers, and getting consent from clients not on on Finmo, check out this help article.
Should you require help click the chat icon on your screen or send us an email :)
support@finmo.ca