Check that you have uploaded a document in one of the accepted formats. You can go back into the document package and re-send it.
It may also potentially be a technical issue. If they are experiencing a blank white screen, please make sure they have third party cookies enabled.
My client is trying to access their document for e-signing but it won’t let them open the document.
The document may be corrupt, or be an unacceptable format. If they are experiencing a blank white screen it may be a technical issue.
Written by Marnie George
Updated over 6 years ago