E-signing
By Marnie and 2 others3 authors19 articles
- What is the difference between a digital signature and an e-signature?An electronic signature is, like its paper equivalent, a legal concept. It captures a person’s intent to be legally bound to an agreement.
- Are Electronic Signatures legally binding?Yes, electronic signatures are legally binding and enforceable in countries that have enacted e-signature laws.
- Which document formats can I send for e-signatures?The following document formats: PDF, DOC, DOCX, ODT, RTF, TXT are supported.
- Can I request e-signing on multiple documents at once?You can add a signature field for each borrower on each document you want them to sign.
- Is there a document size limit for e-signing?For e-signing, the maximum size for each document is 10MB.
- How do I download a copy of the e-signed documents?On the e-signing request screen, there is a button that says "Download documents". There is also a download icon beside each document.
- How will I know when the recipient has e-signed the documents?You will receive a notification in your e-mail when a e-signature request has been signed. Also the status is shown in deals table.
- How do I choose the file I want to upload for e-signing?There is a plus icon in the OneSpan e-signing window next to word "documents". Click it to upload e-signing documents.
- Can I print a copy of the e-signed documents?After downloading, you can print a copy of e-signature documents from your own computer.
- My client is trying to access their document for e-signing but it won’t let them open the document.The document may be corrupt, or be an unacceptable format. If they are experiencing a blank white screen it may be a technical issue.
- I have sent the e-signature request to one borrower, but I need to add another one. How do I do that?There is only one "master" e-signing request. Add an e-mail for the second borrower in the application and then add their signature fields.
- I need initials or check-boxes on my document for e-signing. How do I do that?Text fields, initials, and check boxes can all easily be added to e-signature requests.
- What is the difference between “capture signature” and “click to sign” in the e-signature document?"Capture signature" requires the borrower to physically draw their signature on their device, where "click to sign" is a simple time stamp.
- How do I remove a borrower's signature from an e-signature document?You can remove borrower's signatures from e-signing documents by simply deleting their signature field.
- Where and how does my borrower get notified when they have e-signature requests?Borrowers are notified of e-signing requests via e-mail.
- Where do I mark an e-signed document approved?E-sign documents do not need to be set as approved, as they are either pending signatures or have been signed (which we call "completed").
- What does “Accept only” mean and when would I select that?Accept only is for when you want a digital record that a borrower has seen a document, but no signature on the actual document is required.
- How to obtain an E-Signing CertificateOnespan, e-sign validation, signing form, evidence summary
- Understanding Adobe Acrobat message "document was updated after signing" in e-signed documentsadobe, signature,