Finmo's borrower application is now also available in french. We detect the preferred browser language and show french if it's detected, or borrowers can change it manually in the borrower portal to their preferred language (english or french). Mortgage professionals can see the preferred language of a borrower in the user details on an application "Borrower language preference".
The Finmo platform for mortgage professionals is only available in english.
Here's how to help your borrowers change the language preference manually within the borrower's portal.
The borrower will then receive any email notifications from Finmo in french.
Please note: If you have auto docs turned on, any documents requested would be in english as a default. You can however choose the french document when customizing your smart docs menu.
Please Note: French documents appear in the drop down menu at the very end of the list so scroll to the bottom to locate them.
You can also choose to customize your document requests in Finmo if you wish to re-name them. Click below to learn how to do that.
You can also then customize your Smart Docs Menu to auto-request those french or custom documents instead if that is your preferred language.
How does a borrower change the language in their portal?
To change the language from English to French or French to English in the application, click on the top right menu to select the language.
How to identify if the document request is available in the french language ?
Click on the "gear" icon and select "Document library"
Any doc requests available in french will display a "globe" icon beside it.
If your borrower's browser language is french if it's detected the french request will be made.
Should you have any questions please click on the chat box in Finmo or email us at firstname.lastname@example.org.